So many things were wrong:
1. Product Specialist just wants to sell this product and knows nothing about it.
2. Late Delivery -- After the specialist promised that the product is currently in their warehouse and will be shipped on the same day (if I purchase then and there) but still somehow it got shipped after 2 weeks and reached after 3 weeks.
3. Broken Ukulele -- It was supposed to be a gift but even after late delivery, cherry on top was that this Ukulele comes damaged and had to return it.
Only good thing is that I got full refund.