I ordered a guitar stand, model number Ibanez PT32BK, which costs ₹1,549 across almost all online stores in India, including Bajaao. However, Bajaao sent me the Ibanez PT32BBK, a cheaper model. Despite multiple requests for a replacement and assurances over calls, no action has been taken, nor have I received any confirmation email. I have sent numerous emails with all the necessary details, but they have not responded. This is disappointing from a brand that claims to be India's biggest.