Browse
Cart
Cart Icon

Terms of Use

ENTIRE AGREEMENT

Other than as specifically provided in any separate formal purchase agreement between you and BAJAAO, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website at www.bajaao.com (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and BAJAAO.

ACCEPTANCE

By purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon BAJAAO until accepted by BAJAAO. We reserve the right to refuse service to anyone i.e. BAJAAO has the right to cancel any sale transaction before dispatch (refund will be initiated once order will be cancelled in system). BAJAAO will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.

PRICING

Because prices, product descriptions, and availability can change quickly, BAJAAO does not warrant the accuracy or completeness of the information provided on the Site. For more on our pricing policies, please refer to our Site Terms of Use.

MRP is the manufacturer's suggested retail price. We may commonly sell products at prices lower than MRP and, for any given product, no sales may have occurred at MRP.

MRP is a benchmark to compare our discounts from MRP to pricing offered by other retailers. Whether other retailers sell at MRP will vary by product, geographic location, type of store, and over time.

Although we periodically update the MRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their  MRP without notice to us.

Please contact the manufacturer of a specific product for the most up-to-date MRP information.

MRP quoted for house or private label brands are developed internally in consideration of comparable name brand products. We may commonly sell such products at prices lower than MRP and for any given product, no sales may have occurred at MRP.

Although our limited time events are intended to be limited time events, our low prices offered during these events may continue in effect after the event.

Values associated with items labeled "free with purchase" are based upon MRP.

PAYMENT TERMS—ORDERS

Internet orders may be paid for using the following methods: VISA, MasterCard, NEFT, Cheque, Direct Cash Deposit.  If you cannot place an order online, just call us at +91-22-42035353 to place your order, or email helpdesk@bajaao.com. All non-credit-card orders are subject to a 10-business-day hold. Cash can be directly deposited into our bank account.

    LIMITED QUANTITIES

    Some products, including those identified as Hot Buys, Closeouts, Limited Quantity items, and Free Gifts may be limited to stock on hand and are offered on a first come, first served basis.

    SHIPPING CHARGES—TAXES AND TITLE

    Separate charges for shipping and handling will be shown on your order form. Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped within 5 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

    All items purchased from BAJAAO are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

    For more information on our shipping policies, including rates, delivery times, and delays, please refer to our Online Customer Service page or call us at +91-22-42035353

    A separate charge for taxes will be shown on the invoice. We are required to collect sales tax of 12.5% on all orders shipped to all Indian states. This tax is included in the prices displayed on our website.

    LIMITED WARRANTY

    All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product.

    BAJAAO PROVIDES NO SEPARATE WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BAJAAO EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS REGARDING ANY PRODUCTS SOLD TO YOU, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING BUT NOT LIMITED TO ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. You may purchase additional warranty coverage if you pay for our Premium Warranty Plans.

    LOWEST PRICE GUARANTEE

    Buy with confidence. If you find a lower advertised price from any authorized Indian dealer before or after the sale, call or email us. We'll beat any verifiable advertised price by 10% of the difference. If you've already purchased from us and find a lower advertised price within 10 days of your purchase, contact us via phone or email and we'll refund the difference after verification.

    For Internet requests, please contact us at online support and have the competing website address (preferably the specific product page URL) included for our representative. We'll verify the online pricing and product description, brand name, availability, and relative price and product specifications. Due to manufacturer restrictions, some products are excluded from this guarantee. Please ask a sales representative for details or contact us at online support. Advertised items must be factory-sealed new product. Demo models, factory seconds, sale items, discontinued merchandise, and floor samples not included. Items must be in-stock, advertised, and verifiable on the web or in a local or national paper, magazine, or catalog by an authorized dealer (you may be required to email or fax a copy of the competitor's offer). BAJAAO will beat combined or multiple offers at its sole discretion.

    15-DAY 100% SATISFACTION GUARANTEE

    If you are not completely satisfied with any product, return it for a full refund of the product purchase price, full credit, or exchange of your choice. We give you 15 days from the shipping date. That's the best guarantee in the Indian music industry.

    BAJAAO only accepts returns made within the first 15 days from shipment.

    Please read the complete policy by clicking here

    Send your return to:

    BAJAAO MUSIC PVT LTD (INDIA)
    Bhumi World Building D6
    Gala 1,2,3,4
    Kalyan-Bhiwandi Naka,
    Mumbai - Nashik Expressway,
    Pimplas,Thane,
    Mumbai,
    Maharashtra, 
    421302.

    India T: +91-22-42035353

    Terms & conditions for return process:

    • Bajaao.com only accepts returns made within the first ten (15) days after delivery.
    • Bajaao won’t accept the returned item without the return’s form.
    • All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
    • It is mandatory to include the invoice copy along with the returning package/ item. In case you do not have the invoice copy contact Bajaao Customer Support for invoice related query. 
    • The following items are non-returnable except for defects: opened or used sets of strings, boxes of reeds, computer software, soundcards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas (hygiene issues), raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books, cassettes, CDs, DVDs, and videos.
    • The following items are non-returnable except for defects: opened or used sets of strings, boxes of reeds, computer software, soundcards, tubes, internal earphones, earplugs, traditional and ethnic wind instruments, harmonicas (hygiene issues), raw-frame speakers, pickups that have been installed, drumheads and sticks, turntable cartridges, washed or worn clothing and footwear, body jewelry, books, cassettes, CDs, DVDs, and videos.
    • Defective components that qualify for coverage under this warranty will be repaired after the evaluation for the product is completed.
    • The time frame for servicing of any pro-audio equipment or musical instrument are not fixed. It would depend on the error/ issue with the product.

    LIMITATIONS AND EXCLUSIONS

    • The following items are NOT covered by this warranty.
    • Fret wear, saddle wear, nut wear, strings and batteries.
    • Setups, adjustments or routine maintenance of any kind.
    • USB Cables, Power adapters or any accessory item are not covered under warranty.
    • Damage to finishes or cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to or contact with sun, fire, moisture, body salts and acids of perspiration, guitar straps, guitar stands/hangers made from vinyl, plastic, rubber or other synthetic materials, any other chemicals or non -approved polishes.
    • Damage, corrosion or rusting of any hardware components caused by humidity, salty air, or exposure to the moisture, body salts and acids of perspiration.
    • Any damage to an instrument resulting from customization or modification from factory standards.
    • Normal wear and tear on any part of the instrument, case or gig bag including jacks, controls, switches, plated surfaces, tuning machines, pickguards, zippers, clasps, handles, latches, case hardware etc.
    • All other damage and deterioration due to normal usage, wear and tear, aging, accidents, neglect, abuse, alteration, misuse, or Acts of Nature.
    • Any instrument, whose serial number is missing, altered or tampered with in any fashion.
    • Any instrument purchased from anyone other than Bajaao.com.
    • Instruments that have been serviced by unauthorized persons.
    • Loss or theft.
    • Damage caused by battery leakage.
    • The cleaning of controls or contacts of electronics due to exposure to dirty, dusty, or otherwise contaminated environment.

    Stringed instruments priced at Rs 50,000.00 or more must be returned within 15 days of shipment.

    For complete details on our guarantees, shipping, and return policies, please contact our Customer Service Department at +91-22-42035353 or email us at helpdesk@bajaao.com; or write us at:

    BAJAAO MUSIC PVT LTD (INDIA)
    Bhumi World Building D6
    Gala 1,2,3,4 Kalyan-Bhiwandi Naka,
    Mumbai - Nashik Expressway,
    Pimplas, Thane,
    Mumbai,
    Maharashtra, 
    421302.

    India T: +91-22-42035353

    OUT OF STOCK ITEMS

    We usually stock 75% of what we sell. From time to time, stock shortages may occur. If an item is out of stock, we will notify you by email with an approximation of when the item is expected to arrive. If this time is over 15 working days, we will automatically issue a complete refund and place your order on hold. The refund is processed within 7 working days. For orders with multiple products we will, at your request, ship what is currently in stock and ship the back ordered item when it arrives at no additional cost.

    LIMITATION OF LIABILITY

    BAJAAO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. BAJAAO WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR STATUTORY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, WHETHER FOR BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, BAJAAO SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT GIVING RISE TO SUCH LIABILITY. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    APPLICABLE LAW—RESALE OR EXPORT

    You agree to comply with all applicable laws and regulations of the various states and of India. You agree and represent that you are buying for your own personal use only, and not for resale or export.

    TERMS OF USE: BAJAAO COMMUNITY AND SERVICES

    We want people to use BAJAAO Products & Services to express themselves and to share content that is important to them, but not at the expense of the safety and well-being of others or the integrity of our community. You therefore agree not to engage in the conduct described below (or to facilitate or support others in doing so)

    You may not use our Products & Services to do or share anything:

    • That violates these Terms, the Community Guidelines, or other terms and policies that apply to your use of our Products & Services.
    • That is unlawful, misleading, discriminatory or fraudulent (or assists someone else in using our Products & Services in such a way).
    • That you do not own or have the necessary rights to share.
    • That infringes or violates someone else's rights, including their intellectual property rights (such as by infringing another’s copyright or trademark, or distributing or selling counterfeit or pirated goods), unless an exception or limitation applies under applicable law.
    • You may not upload viruses or malicious code, use the services to send spam, or do anything else that could disable, overburden, interfere with, or impair the proper working, integrity, operation, or appearance of our services, systems, or Products & Services.
    • You may not access or collect data from our Products & Services using automated means (without our prior permission) or attempt to access data you do not have permission to access.
    • You may not proxy, request, or collect Product usernames or passwords, or misappropriate access tokens.
    • You may not sell, license, or purchase any data obtained from us or our services.
    • You may not misuse any reporting, flagging, dispute, or appeals channel, such as by making fraudulent, duplicative, or groundless reports or appeals.
    • We can remove or restrict access to content that is in violation of these provisions. We can also suspend or disable your account for conduct that violates these provisions, as provided in the Community Guidelines.

    If we remove content that you have shared in violation of the Community Guidelines, we’ll let you know and explain any options you have to request another review, unless you seriously or repeatedly violate these Terms or if doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems or Products & Services; where we are restricted due to technical limitations; or where we are prohibited from doing so for legal reasons. 

    To help support our community, we encourage you to report content or conduct that you believe violates your rights (including intellectual property rights) or our terms and policies, if this feature exists in your jurisdiction.

    We also can remove or restrict access to content features, services, or information if we determine that doing so is reasonably necessary to avoid or mitigate misuse of our services or adverse legal or regulatory impacts to BAJAAO.

    GOVERNING LAW AND JURISDICTION

    These terms and conditions shall for all purposes be governed by and interpreted in accordance with the laws of the Mumbai and the state of Maharashtra as those laws are applied to contracts entered into and to be performed entirely in Mumbai, without regard to conflicts of law provisions. Any suit or proceeding arising out of or relating to this Agreement shall be commenced exclusively in state or district court in Mumbai, and you irrevocably submit to the exclusive jurisdiction and venue of such courts.

    HEADINGS

    The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.